Question 1

What are credits and how do they work?

Accepted Answer

Credits are the currency used in AITube to generate videos. Each video requires a certain number of credits based on length, resolution, and features used. For example, a 10-second 720p video typically costs 20 credits.

Question 2

Do unused credits roll over to the next month?

Accepted Answer

No, for subscription plans (Basic and Pro), credits reset at the beginning of each billing cycle. For the Pay-Per-Use plan, credits never expire after purchase.

Question 3

Can I upgrade my plan at any time?

Accepted Answer

Yes, you can upgrade your plan at any time. When you upgrade, you'll be prorated for the remaining days in your billing cycle.

Question 4

What happens if I run out of credits?

Accepted Answer

If you run out of credits before your billing cycle renews, you can purchase additional credits through our Pay-Per-Use option or upgrade to a higher tier plan.

Question 5

Are there any refunds if I don't use all my credits?

Accepted Answer

We don't offer refunds for unused credits on subscription plans. However, we encourage you to choose the plan that best matches your expected usage. You can always change your plan for the next billing cycle.

Question 6

Can I downgrade my plan?

Accepted Answer

Yes, you can downgrade your plan at any time, and the change will take effect at the start of your next billing cycle.